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Terms and conditions

1. Shipping and prices

We ship orders worldwide – probably with a few exceptions but we haven’t met them yet.

All prices are indicated in EURO and including 25% VAT and shipped from Denmark or Norway.

But different countries – different rules. Note the VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required vary widely around the world and we will not always be able to give you the exact additional cost on checkout – but we handle all orders with individually and will be in contact with you regardless.

Write to hello@vrtbr.com and we will help you from there.

2. SECURE CREDIT CARD PAYMENT

You can pay with Visa, Mastercard, Maestro, and Visa Electron, via PayPal or direct bank transfer.

The amount will not be charged to your account before the shipment is ready to go.

Our payment solution supports 3D Secure (“Verified by Visa” and “MasterCard SecureCode”), a global technical standard developed by Visa and Mastercard to secure transactions over the internet. 3D Secure prevents fraud and unauthorized use of your credit card by validating and verifying you as the owner. After entering credit card number, name, expiry date and CVC code, you will be redirected to your issuing bank’s website to enter your password that your bank must verify. Please contact your issuing bank if you encounter a problem with entering your password.

To ensure your credit card security no credit card information is saved at VRTBR. All transactions are encrypted.

3. Warranty & Return policy

We stand by our garments. If you don’t absolutely love your purchase, we will gladly offer you a full refund or exchange.

We are subject to the European Legal Guarantee period of two years – but if you use the garments as intended, we have a no nonse return policy and we will repair or replace it. As simple as that.

All we ask in return is for you to CONTACT us BEFORE SENDING, so that we know why and what you want to return. Some of our garments are quite different from what you have probably tried before – so it is very important for us to receive your immediate feedback so that we can do better next time.

Write to hello@vrtbr.com and we will help you from there.

4. Orders

We ship orders as soon as possible and you will receive a tracking ID as soon as everything is packed and ready.

If you are going hunting next week and simply need a C7 Parka – we will do our best to bring it to you! If you have any questions about the lead time or what is possible on timing, please contact us with your questions.

5. Contact details

VRTBR DK ApS
Kirke Værløsevej 22,1
DK-3500 Værløse

Phone | + 45 60734604
E-mail | contact@vrtbr.com
Business registration number (CVR): 38468065

BANK DETAILS
Arbejdernes Landsbank
Account number: 5333 000245491
IBAN: DK8953330000245491
BIC:ALBADKKK

6. Design and trademark

Registration of the C7 design has been filed as EU Designs No. 002928424-0001 and 002928424-0002.

We are quite proud of our name and like it a lot. Therefore VRTBR® is a registered trademark.

7. In the unlikely event

Danish law applies to all dealings with us. Should the unfortunate situation occur that where a dispute cannot be settled amicably, any court proceedings must take place in Denmark

8. KEEP YOU PERSONAL DATA, WELL, PERSONAL

PRIVACY POLICY

We love the outdoors and sitting in front of the screen reading legal notices is not really our thing – but since we are also free spirits, we think that the GDPR – General Data Protection Regulation is important. The GDPR was designed to give you, as consumers and citizens, more control over your personal data.

We zoomed into how we use your data to improve our service and found that we weren’t using it to our best abilities. So, we went through what and how we collect data and got rid of a few excess processes. Being a small efficient team, and handling all parts of our business ourselves, we understand where data goes and why. Then we evaluated if we were happy with where data went, and adjusted where necessary. Sounds cryptic, it basically means we have revisited our setup and will be on a regular basis. Makes sense to learn and develop yourself – also when it comes to legal stuff…

 

The following information concerns the collection of personal data while using this website. Personal data are all data that can be personally related to you, e.g. name, address, email addresses, user behaviour.

 

The responsible officer is VRTBR DK ApS, Kirke Værløsevej 22,1 3500 Værløse below called the “Company”. You can contact the Company’s data protection manager at contact@vrtbr.com with the addition “Data protection manager”.

 

WE COLLECT PERSONAL DATA WHEN YOU VISIT OUR WEBSITE

If you are only using the website for information and do not register or transmit information to us in any other way, we only collect the personal data which your browser transmits to our server. If you wish to view our website, we collect the following data that are technically necessary for us to display our website to you and guarantee its stability and security: IP address, Date and time of the enquiry, Time zone difference from Greenwich Mean Time (GMT), Content of the request (specific page), Access status / HTTP status code, Quantity of data transferred in each case, The website from which the request comes, Browser, Operating system and its interface, Language and version of the browser software.

 

In addition to the data mentioned above, cookies are stored on your PC or mobile device when you use our web-site. Cookies are small text files that are saved on your hard drive in association with the browser you use and through which particular information is transmitted to the location setting the cookie (in this case by us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the internet presence more user-friendly and effective in general.

 

USE OF THE VRTBR ONLINE STORE

If you wish to order in our online store, it is necessary for the conclusion of the contract that you provide personal data that we require in order to process your order. Mandatory fields for the conclusion of contracts are specially marked; other information is voluntary. We process the data you provide in order to complete your order. For this purpose, we can pass your payment details on to our company bank.

Due to national commercial and tax law requirements, we are obliged to save your address, payment and order data to match these. However, after three years we restrict processing, i.e. your data are only used to comply with legal requirements.

To prevent unauthorised access by third parties to your personal data, especially financial data, the order process is encrypted – please see above regarding payment process.

 

SOCIAL MEDIA – USE OF SOCIAL MEDIA PLUGINS

We currently use the following social media plug-ins: Facebook, Google+, Twitter and Pinterest. We use the so-called two-click solution for this. This means that when you visit our site, fundamentally no personal data will be initially transmitted to the providers of the plug-ins. You can recognize the provider of the plug-in via the label on the box above its initial letters or the logo. We offer you the possibility of communicating with the provider of the plug-in directly via the button. The plug-in provider only receives the information that you have called up the corresponding page of our online presence if you click on the demarcated field to activate it.

When the plug-in is activated, your personal data are therefore transmitted to the respective plug-in provider and we have no influence on the data captured or the data processing procedures, nor do we know the entire scope of data collection, the purpose of processing or the retention periods. We also have no information about the deletion of the collected data by the plug-in provider. Please visit the respective providers to learn their privacy policies.

 

NEWSLETTER

With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers about our goods and services.

The only obligatory information for transmission of the newsletter is your email address. After your confirmation, we store your email address for the purpose of sending the newsletter. The legal basis is Article 6 (1) sentence 1 lit. a GDPR.

You can revoke your consent to transmission of the newsletter and unsubscribe to the newsletter at any time. You can revoke it by clicking on the link provided in every newsletter email or by sending an email at any time to contact@vrtbr.com with the addition the Data Protection Manager.

Please note that we evaluate your user behavior when sending the newsletter. For this evaluation, the emails sent contain so-called web beacons or tracking pixels which display one-pixel image files which are saved on our website. For the evaluations, we link the files named in § 3 and the web beacons with your email address and an individual ID. Using the data obtained, we create a user profile in order to tailor the newsletter to your individual interests. To do so, we record when you read our newsletters and which links you click in them, and we draw conclusions about your personal interests from this. We link this data with the actions carried out by you on our website.

 

You can revoke this tracking at any time by clicking on the special link that is provided in every email or inform us via contact@vrtbr.com. The information is saved as long as you have subscribed to the newsletter. After logging out, we only save the data for statistical purposes and anonymously. This tracking is also not possible if you have deactivated the display of images as standard in your email programme. In this case, the newsletter will not be shown correctly, and you may not be able to use all the functions. If you display the images manually, the above-mentioned tracking occurs.

 

YOUR RIGHTS – REVOCATION OR WITHDRAWAL OF CONSENT TO THE PROCESSING OF YOUR DATA

If you have agreed to the processing of your data, you can revoke this at any time. You can, at all times, be informed of what personal data we have saved – and you can, at all times, ask us to correct or delete you data by sending your request to contact@vrtbr.com with the addition “Data protection manager”.  Should you be dissatisfied in any way of how we use your data and we cannot find a way to settle, you also have the possibility of contacting the Danish Data Protection Agency with your complaint.

Published May 2018 by:

VRTBR DK ApS
Kirke Værløsevej 22,1
DK-3500 Værløse

Phone | + 45 60734604
E-mail | contact@vrtbr.com
Business registration number (CVR): 38468065

 

9. Pictures and media

We love to share and we love to communicate with pictures, video, music – everything that brings our best memories back. And we have a very active community who share that way of communicating – simply awesome!

 

Very important to note in this connection: we DO NOT use or post pictures or videos unless we have the author’s consent and accept! We hope you will act in the same way with our material – we have worked hard to get here, and know that not even the most relaxing expression on a photo comes for free.

Should we, against our knowledge, have reposted, tagged or used your material without your accept, please contact us immediately so that we can correct it.

Thank you!